We Are Hiring: Client Care Manager

Manchester Center, VT.

OPEN POSITION: Client Care Manager - RN/LPN preferred.

The big picture of this position is to provide compassionate support to our clients and their families and assist with developing a plan of care to best meet our clients needs to help clients maintain and maximize the highest quality of life with services provided by At Home Senior Care and/or other community supports. Provide initial and on-going assessments and support to our clients and families specific to their needs and goals. To provide community and client development activity for specified territory and maintain a positive presence in the community for AHSC among providers and the greater referral network. Oversee and manage a team of caregivers in the delivery of quality home care services.

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REPORTS TO: Director of Client Services

DIRECT REPORTS: Client & Caregiver Coordinator

INDIRECT REPORTS: Caregivers

This position would work primarily out of our Manchester Center and Bennington, VT offices. It is a fully benefited position with offer of health insurance, paid time off, bonuses based on performance, flexible work schedule, ability to work from home as job allows.

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QUALIFICATIONS:

1. Minimum of three (3) years in a supervisory level position in health care, assisted living, home care or related setting preferred

2. Associate’s or Bachelor's Degree required, RN, LPN or Social Work preferred; willingness to obtain Aging Life Care certification within three (3) months of hire if not currently credentialed.

3. Be respectful and able to keep information confidential

4. Be dependable and capable of following through on commitments

5. Have a valid driver's license

6. Experience managing a diverse workforce with compassion and respectful accountability

7. Be able to lift up to 25 lbs. properly

8. Pass a qualifying background check and pre-hire reference checks

9. Adept with the use of the computer and computer software

10. Effective Oral and written communication

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JOB DUTIES AND RESPONSIBILITIES:

The Client Care Manager will embody the core values (Trust, Respect & Compassion) and mission of At Home Senior Care and be able to effectively describe the mission and services provided by At Home Senior Care. This job posting does not necessarily cover every task; additional responsibilities may be assigned, as necessary.

1. Actively oversee the care for clients receiving care management services (CSM) in the Northshire and Southshire territories. CSM services include but are not limited to: overseeing and escorting client, medical appointments, mediation management and oversight, coordination of care with outside providers and physicians, provide guidance and expertise regarding services needed and future planning.

2. Work with clients, their families and other agencies to develop an appropriate plan of care. Update plan of care as needed or required due to changing needs of client. Ensure all aspects of communication and care delivery are performed with respect and dignity for all involved and meeting AHSC’s commitment to quality and excellence. Establish and maintain effective relationships with families, clients, outside services providers and AHSC staff to ensure successful delivery of services and serve as point of contact for AHSC services provided.

3. Identify areas of service delivery that will help support clients and families such as Care Management, Assistive technology, and/or additional services. Educate clients and families on service options and implement as needed.

4. Prepare and maintain accurate records and documentation to meet current agency accreditation and/or policies and procedures.

5. Conduct on-going client service assessments as required by agency policies/expectations and requested by the Director of Client Services.

6. In collaboration with Caregiver Service Manager, conduct client/caregiver introductions for care management clients and with every new caregiver and assist with other client/caregiver Introductions as needed. Ensure all aspects of the Service Plan are being followed while visiting client and caregiver in the client's home. While in the home the CSM should also take steps to: maintain a safe environment, monitor cash expenditures and associated documentation, promote client well-being through CG education, collect and drop off necessary supplies and paperwork and generally ensure client expectations are being met.

7. quality support for clients and their families in the variety of issues that come up through phone calls and emails or in review meetings. Demonstrate AHSC’s commitment to excellence in these interactions.

8. Maintain all reporting requirements as set forth by agency policies. Build and maintain Care Management service hours to meet or exceed budgeted hours per billing period. Responsible to maintain billable hours and reach set goals defined by President/DOO/DCS.

9. Responsible for fostering referral accounts relationships and forging new relationships to support territory goals.

10. Gather and evaluate quality assurance surveys for all care management clients. Maintain positive Quality Assurance score for assigned territory.

11. Help maintain an environment of open communication, accountability and respect for each other while delivering excellent care to the families we serve.

12. Strive to improve the quality of elder care options to our clients and to continually improve the level of services offered by At Home Senior Care..

13. Participate in Manager on Duty weekend rotation as scheduled/needed.

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Online at https://athomescvt.clearcareonline.com/apply/.

Call 802-768-8565.

At Home Senior Care is a locally owned and operated organization where employees are valued and part of the solution every day.